Privacy Policy

Last updated: 13 June 2025

At The Pear at Parley, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

The Pear at Parley
Address: 218 Christchurch Road, Ferndown, Dorset, BH22 8SS
Email: info@thepearatparley.com
We are the data controller for any personal data you provide to us.

2. What Data We Collect

We may collect and process the following types of personal data:

  • Booking information: Name, email address, phone number, booking details

  • Marketing preferences: Opt-in to receive email communications

  • Website usage data: IP address, browser type, operating system, device information, pages visited (via cookies and analytics)

  • Dietary requirements or special requests (if voluntarily provided)

3. How We Collect Your Data

We collect data when you:

  • Make a reservation via our website (powered by ResDiary)

  • Contact us via email or contact form

  • Subscribe to our marketing emails

  • Visit our website (via cookies and analytics tools)

4. Why We Collect Your Data

We use your data to:

  • Process and manage reservations

  • Send booking confirmations and updates

  • Respond to enquiries

  • Improve our website and services

  • Send you occasional updates or promotions (only if you've opted in)

Our legal bases include contractual necessity, consent, and legitimate interests.

5. Who We Share Data With

We only share personal data with trusted third parties who help us run our business securely and legally, such as:

  • ResDiary (for reservations)

  • Brevo (for email marketing)

  • Google Analytics (to understand website traffic)

  • Website hosting providers

These providers are GDPR-compliant and do not use your data for their own marketing.

6. Cookies & Analytics

We use cookies to enhance your experience and understand how visitors use our site. You can manage cookie preferences via the banner when you visit the site.

To learn more, view our Cookie Policy.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate information

  • Request deletion of your data

  • Object to or restrict how we process your data

  • Withdraw consent (for marketing emails)

  • Lodge a complaint with the ICO (www.ico.org.uk)

To exercise your rights, please email us at [insert contact email].

8. Data Retention

We retain personal data only as long as necessary:

  • Booking data: Indefinitely

  • Marketing data: Until you unsubscribe

  • Website analytics: As per cookie retention policies

9. Security

We implement appropriate technical and organisational measures to protect your data, including SSL encryption, secure systems, and access controls.

10. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

If you have any questions or concerns about your data, please contact us at info@thepearatparley.com